IT Support Lead/System Analyst

My client is a UK Leading Law Firm. Due to the regional expansion, they are seeking a Lead IT System Analyst to join the team. The Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts specializing in escalating work from the Helpdesk, Infrastructure, and Applications.


  • Ensure the firm’s technology systems meet the service standards in terms of performance and availability across APAC and Global region
  • Handle triage technology issues, configuration, or security; resolve them effectively while escalating more complex issues
  • Work with the IT Team to identify trends of common issues and deliver solutions accordingly
  • Assist and maintain user with the application; improves the queries


  • Bachelor’s in IT-related field with 5+ years experience in System/ Desktop Support/ IT Admin
  •  Experience in 2nd & 3rd line Support
  • Experience in working with Global/Region Team
  • Knowledgeable in Virtual Desktop Environment/Citrix Director, MS Office, Outlook, Remote Access System, and hardware
  • Understanding of Network Fundamentals, IT infrastructure, ITIL, and Security
  • Good to have Legal Application experience (iManage/FilsSite, Bighand, Elite 3e) is a plus
  • Equipped with strong logical thinking and a great work ethic

Job Details

  • Negotiable
  • Hong Kong
  • Permanent


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