Customer Experience Insights Manager

Our client is a multinational insurance company seeking a Customer Experience Insights Manager to assist with the delivery of customer insights on multiple projects


  • Independently manage a wide range of research projects
  • Conduct quantitative and qualitative analyses and insights delivery on projects
  • Provide actionable insights and suggestions for project optimization
  • Liaise with internal teams throughout the entire insight delivery process
  • Identify opportunities or areas of improvement for future research designs


  • Bachelor’s Degree in Marketing, Statistics, or related disciplines
  • Minimum of 10 years of experience in international research management
  • Experiences in the Financial or Insurance sectors are greatly preferred
  • Near native level of English
  • Strong and track record of previous quantitative and qualitative CX skills
  • Candidates with agency backgrounds are a bonus

Job Details

  • Negotiable
  • Hong Kong
  • Permanent


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